Completely RUINED my son's senior yearbook. Sent the INCORRECT photo to his school yearbook staff.
I timely choose his selected photo online. After appearing correctly in his portal for weeks, the photo simply "disappeared" making it look like I never made a selection. I called and spoke to representatives to ensure that the previously selected and photo was the one submitted (even going so far as to provide the yearbook faculty's email to their representatives to correct any error). Not only did they still send the wrong photo, it was not retouched.
I am simply LIVID, but nothing I can do about it as the yearbooks have already been printed and distributed. As I understand from other parents similar errors were made with their kids. This company should be ashamed of themselves.
Schools should NOT used them. A lifelong memory and event ruined.
Product or Service Mentioned: Prestige Portraits School Photo.