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1.0
Details
Prestige Portraits - Daughter turned away from scheduled session today
Prestige Portraits - Daughter turned away from scheduled session today
Prestige Portraits - Daughter turned away from scheduled session today
Prestige Portraits - Daughter turned away from scheduled session today
Prestige Portraits - Daughter turned away from scheduled session today
I received a postcard with date & time (today at 2:45) my daughter was scheduled to take her Senior Portraits. I confirmed the appointment online & paid the session fee back in October & received a comfirmation email. I received 3 more reminder emails (1week away, 3...
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Review
#1127720 Review #1127720 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
West palm Beach Fl office is so unprofessional they rush the seniors and pictures taken with no light , I was told my child didn’t need a like and only one background basic white with the standard package . Be when I made the appointment I was told he would have up to...
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Review
#1682740 Review #1682740 is a subjective opinion of poster.
Cons
  • Everything about them
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Poor Photography Skills
  • Senior Pictures

Prestige Portraits in Frankfort, Illinois - Worst experience of my life

1.3
Details
I sat down to take my senior photos after having paid 45 dollars for a sit fee. I made a specific request to the photographer to take pictures from higher angles as i had broken my nose and was uncomfortable with the appearance. The photographer did a horrible job, you could visibly see the line I asked him to avoid, and I received 2 photos with my eyes entirely closed. Overpriced for photographers that are entirely inept, high school students can do better. Called and called and called their customer service for a retake date and never received a response
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Review
#1679767 Review #1679767 is a subjective opinion of poster.
Cons
  • Not receiving what was promised
  • Being overcharged for poor product
Reason of review
Bad quality
Loss
$469
Preferred solution
Let the company propose a solution
Tags
  • Poor Grad Photos
1.4
Details
Upon entrance you have to introduce yourself, there is no "Hi" or "welcome" they just kept typing at the computer. Then once I got there attention I had to wait to be put in a smelly dressing room and then I had to wait in the dressing room for 20 minutes. Once they...
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Review
#1675922 Review #1675922 is a subjective opinion of poster.

Prestige Portraits - Worst Hold Time Ever

2.0
Details
I was unable to locate an email address and could not chat. As a result, I was required to hold for 50 minutes. After holding for that amount of time, I was placed on hold for another 25 minutes.
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Review
#1674350 Review #1674350 is a subjective opinion of poster.
Cons
  • Unbelievable hold time
Reason of review
Poor customer service
Preferred solution
Alternate ways to reach customer support

Prestige Portraits - Cannot combine siblings orders into one cart

1.0
Details
Created online account and spent over an hour choosing the photos I wanted from twin siblings. When I submitted to the cart I could only pay for one set of photos at a time which meant I couldn't use the 20% off for ordering over $400 worth of photos. I chatted via the online chat function and was told I would need to call the 800 number to have them combined. Why could I look at them both and choose packages during the same session but couldn't add to the same cart. Scam just for them not to give you the minuscule discount. Their prices are outrageous to begin with. Hired a local photographer to retake the pics instead.
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Review
#1670880 Review #1670880 is a subjective opinion of poster.
Reason of review
Order processing issue

Prestige Portraits - Prestige was in charge of my daughter's school's senior pictures; her proffs finally arrived after I called prestige several times in mid September; they were taken in mid July.

1.0
Details
The photos were not professional photos...they showed all proffs but only allowed 3 to choose from none of which we preferred. What a sad experience prestige offers seniors.
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Review
#1663596 Review #1663596 is a subjective opinion of poster.
Cons
  • Quality
  • Being rushed
  • Quality and prices
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Senior Pictures

Prestige Portraits - Ordered photos were scratched even though they were placed inside a folder that was not scratched

1.1
Details
The scratch had to be done before they placed it in the folder. Also, the entire mailing package was folded in three. This was not done by the post office as it was delivered and placed straight up in our mailbox. The photos were also folded in half besides being scratched. Amazingly, the folds on the photo folder with the scratched photos inside did not match up to the three folds of the entire envelope. We are going to work with our credit card company as this is damaged goods. If not resolved by tomorrow then we call. It seems like there are a lot of scams and bad customer service mentioned all over the internet.
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Review
#1647867 Review #1647867 is a subjective opinion of poster.
Cons
  • Damaged photos sent inside an undamaged folder
Reason of review
Damaged or defective
Loss
$115
Preferred solution
Deliver product or service ordered
Tags
  • senior
  • grad pics
  • senior portraits

Prestige Portraits in Downers Grove, Illinois - Ordered photos were scratched even though they were placed inside a folder that was not scratched

1.1
Details
The scratch had to be done before they placed it in the folder. Also, the entire mailing package was folded in three. This was not done by the post office as it was delivered and placed straight up in our mailbox. The photos were also folded in half besides being scratched. Amazingly, the folds on the photo folder with the scratched photos inside did not match up to the three folds of the entire envelope. We are going to work with our credit card company as this is damaged goods. If not resolved by tomorrow then we call. It seems like there are a lot of scams and bad customer service mentioned all over the internet.
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Review
#1647865 Review #1647865 is a subjective opinion of poster.
1.0
Details
I have had the most horrendous experience with Prestige Portraits. My twin daughters had to get their senior pictures taken THREE times. Their photos were awful. Photographer made them pose their heads in an unnatural way. Photos were blurry. Even by the third time the...
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Review
#1640037 Review #1640037 is a subjective opinion of poster.
Cons
  • Being charged 2x ship cost for 2 pics same address
  • Very high prices and poor quality
  • Over priced
Reason of review
Poor customer service
Loss
$170
Preferred solution
Full refund
Tags
  • Price Gouging
  • Poor Grad Photos
  • Poor Photography Skills
  • Bad management skills

Contact Prestige Portraits Customer Service

Mailing Address:
Prestige Portraits Studio
5650 Sanderson Street NW 11000 viking drive Suite G
Huntsville, Alabama 35805
United States
Phone:
(256) 382-2798
All Prestige Portraits Contacts

Latest Question

Prestige Portraits Questions

Prestige Portraits in Cranston, Rhode Island - Problems with album

1.7
Details
So I’ve ordered 3 extra photo portfolio but it’s very hard or impossible to put pictures in them ? Why? Is there a trick to do so ? Very frustrating
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Review
#1632457 Review #1632457 is a subjective opinion of poster.
Pros
  • Pictures came out great
  • Photographers at studio
Cons
  • Products not good
Reason of review
Bad quality
Preferred solution
I just Want the pictures to fit without damaging it thanks
Tags
  • senior portraits