Product: Prestige Portraits Customer Care Clear all filters (14 of 14 reviews match)
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Prestige Portraits in Clarksville, Tennessee - Worst Customer Service Ever

1.6
Details
I paid approximately $600 for senior pictures for my son. This includes the CD of all poses. I needed one picture today for a graduation invitation, but couldn't find the CD because movers packed everything up and we have relocated. I called Prestige for help thinking that they would assist with one picture, but they were awful. All they want is your money. They could not care less about you as the consumer and how much money you have spent with the company. "Fred," the manager, was the worst one. He was ridiculous. I will NEVER get pictures done with them. Fortunately, I learned this before my other children get to their senior year. Just terrible.
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Review
#1511304 Review #1511304 is a subjective opinion of poster.
Service
Prestige Portraits Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Prestige Portraits in Mount Laurel, New Jersey - Local Store Issues

https://www.yelp.com/biz/prestige-portraits-by-lifetouch-san-carlos Here is the link for the reviews of the local store. I have left messages, with no return call. I HAVE to get my daughters portraits done ASAP but they are completely unreachable. This San Carlos store has a horrible reputation. I hope corporate works to resolve this.
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Review
#1411510 Review #1411510 is a subjective opinion of poster.
Service
Prestige Portraits Customer Care
Reason of review
Poor customer service
I have left 3 voice mails for the location in Kettering, Ohio to schedule my senior's head shot for their year book and composite. This was prompted by a flyer that was mailed during the summer to schedule during June, July and August to save money and that it was...
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Review
#1340797 Review #1340797 is a subjective opinion of poster.
Service
Prestige Portraits Customer Care
Reason of review
Poor customer service
More importantly, why did your business ignore my continuous phone calls? Prestige Portraits....Mason is top 15% of his class at Park Vista. need 100 words for that? How are you gonna fix this? Unless you find the pics, you can't. Do you care? As a business Do you...
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Review
#1172201 Review #1172201 is a subjective opinion of poster.
Service
Prestige Portraits Customer Care
Cons
  • Everything about them
Reason of review
Poor customer service

Prestige Portraits - Hanging up on clients!

The photo rep at Vista Parkway in West Palm Beach Fl. was rude and arrogant while chanting sarcastic remarks and also lied about the business hours. Then there was dial tone in my ear. I never had such poor customer in my entire life.
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Review
#1147044 Review #1147044 is a subjective opinion of poster.
Service
Prestige Portraits Customer Care
Reason of review
Poor customer service
1.0
Details
Prestige Portraits - Daughter turned away from scheduled session today
Prestige Portraits - Daughter turned away from scheduled session today
Prestige Portraits - Daughter turned away from scheduled session today
Prestige Portraits - Daughter turned away from scheduled session today
Prestige Portraits - Daughter turned away from scheduled session today
I received 3 more reminder emails (1week away, 3 days until & big day is tomorrow) from Prestige Portraits about today's scheduled session. I take off work & take/pay for my daughter's hair & nails. My daughter arrived at 2:25 today for her 2:45 scheduled/confirmed...
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Review
#1127720 Review #1127720 is a subjective opinion of poster.
Service
Prestige Portraits Customer Care
Reason of review
Poor customer service
Resolved
1.3
Details
From the card mailed to our home with an assigned "sitting time" during AP exams to trying to reschedule the entire experience was a nightmare.Everyone was so unprofessional. It was like being tortured. After four attempts we finally got an appointment, and then were...
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Review
#1070649 Review #1070649 is a subjective opinion of poster.
Service
Prestige Portraits Customer Care
Cons
  • Scheudling or the wait time at the appointment
Reason of review
Poor customer service
Preferred solution
Full refund
Resolved
1.1
Details

Update by user Jul 20, 2017

After complaining to the BBB, the company called me. They still couldn't find my missing photo, but at least offered a partial refund for the high priced photo CD I did purchase.

Original review posted by user Jul 04, 2017

Prestige "lost" one of my college senior portraits that I'll never get back.It was the last shot holding my school's sign. I had no other photos from the shoot holding up KU's sign. So upsetting. When I called to inquire about it, I was told "we'll look in to it" &...
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Review
#1069840 Review #1069840 is a subjective opinion of poster.
Service
Prestige Portraits Customer Care
Reason of review
Damaged or defective
Preferred solution
Find my photo

Prestige Portraits Customer Care Review

1.4
Details
It is very hard to reach a representative or a photographer. I have callrd many times no answer the website is hard to use as well especiallyb if you just want a yearbook photo.
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Review
#945074 Review #945074 is a subjective opinion of poster.
Service
Prestige Portraits Customer Care
Reason of review
Poor customer service

Contact Prestige Portraits Customer Service

Mailing Address:
Prestige Portraits Studio
5650 Sanderson Street NW 11000 viking drive Suite G
Huntsville, Alabama 35805
United States
Phone:
(256) 382-2798
All Prestige Portraits Contacts

Prestige Portraits Customer Care Review

Customer service in ny location is nonexistent. I called california and got help from them. 4 years of photos by life touch 1 out of 8 orders were correct. Wrong packages,wrong background etc. They are very good at back peddling for customer satisfaction. .but come on just get it correct the first time.
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Review
#944604 Review #944604 is a subjective opinion of poster.
Service
Prestige Portraits Customer Care
Reason of review
Poor customer service