Anonymous

Check the prices first.

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They probably will not tell you/make clear that: 1. The photo shoot cost includes 0 (zero) prints. You'll find out that later. 2. The prints will cost more, potentially much more 3. The print package selection is lousy. Clearly, they try to steer you towards their $300+ packages. Basically, they try to hide the true cost from you until it is too late.So check the prices first. You'll get tome discount codes in email, 10-20% range.
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Loss:
$40
Pros:
  • Pictures came out great
  • Quality seems decent
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

LISA E Ics

DO NOT USE THIS COMPANY THEY SCAM EVERYONE WITH THEIR HORRIBLE PHOTOS

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THEY CHARGED ME A FEE OF $80 TO STRAIGHTEN A BOW TIE IN MY SON'S SENIOR PICTURES. CAN YOU IMAGINE??? $80 CHARGED FOR THEM TO STRAIGHTEN THE BOW TIE ON A SENIOR WHO CANNOT SEE THE BOW TIE BECAUSE IT IS UNDER HIS CHIN. SO THEY CHARGED ME TO HAVE IT STRAIGHTENDED. DO NOT USE THIS COMPANY FOR YOUR SCHOOL THEY ARE DISGUSTING AND UNPROFESSIONAL.
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Loss:
$400
Reason of review:
Bad quality

Preferred solution: Price reduction

Anonymous
map-marker Jupiter, Florida

Total RipOff

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The photos are okay but definitely not worth $60 plus shipping for one 8X10 senior picture! Ridiculous pricing...they should be ashamed of themselves for abusing the process!!
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Lisa Wjl
map-marker Tassajara, California

This place is beyond disgrace

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Prestige Portraits - This place is beyond disgrace
My daughter was getting her much wanted and deserved senior portraits!!! They made her wait 11/12 hours and were rude saying if you don’t like it you don’t get senior pics!!!
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Cons:
  • Manager was rude
  • Phtophgraphers
Reason of review:
Bad quality
2 comments
Guest

What should they have done... put your daughter in front of everyone else waiting for pictures?

And if she chose to leave, how could they take her pictures? Hence the comment.

Guest
reply icon Replying to comment of Guest-1722542

Work for Prestige?

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Anonymous
map-marker Clarksville, Tennessee

Ugh rip off

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It’s insane that you have to pay for your senior to be in the yearbook. But more insane is that your prices are ridiculous. No packages available at a reasonable price. It’s like paying for wedding pics. I have to most likely tell my daughter that I can’t buy these, price and principal. Prestige is a scam.
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Halea Uur
map-marker Royal Palm Beach-West Jupiter, Florida

Senior pics

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West palm Beach Fl office is so unprofessional they rush the seniors and pictures taken with no light , I was told my child didn’t need a like and only one background basic white with the standard package . Be when I made the appointment I was told he would have up to 4 background and need 1 outfit and yearbook and cap and gown was included and the fee was $20 when I got their the kids that paid for standard was treated differently because they was scheduled close to closing not being satisfied with pictures because the staff was tied and ready to leave we didn’t sign out like others that’s told discrimination and I will follow up with local news stations to make parents aware of how some seniors are treated this is suppose a happy memory for them not unpleasant!!! Prestige your staff sucks and need to greet everyone and treat people with respect !!!

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Cons:
  • Everything about them
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Evalyn Bgl

Haven't received my pictures yet

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It’s been about 3 weeks and I haven’t received my proofs I’m getting really irritated because I want to be able to order my pictures in time for a personal issue I have!!!!!!!!!!!!!!!!!!!
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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Cmcu C

HUGE RIPOFF INSANE PRICES ZERO CUSTOMER SUPPORT

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Title says it all NEVER USE THESE PEOPLE
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Loss:
$260
Reason of review:
insanity pricing rude abusive

Preferred solution: Full refund

Anonymous
map-marker Delray Beach, Florida

Pricing is ridiculous

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Packages they offer are of sizes that no one wants. Who uses wallet pictures any more? Intro Package starts at $119 and all you get is 4x5 and wallets. Even at $169 package you don't get any good size pictures. Cut out the wallets and print photos customers want. Maybe if they put together a package that customers would actually want at a reasonable cost they would sell more. I think its shameful that they are charging $89 for a single11 x 14 picture!
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Reason of review:
Pricing issue
Hanna Nwl
map-marker Frankfort, Illinois

Worst experience of my life

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I sat down to take my senior photos after having paid 45 dollars for a sit fee. I made a specific request to the photographer to take pictures from higher angles as i had broken my nose and was uncomfortable with the appearance. The photographer did a horrible job, you could visibly see the line I asked him to avoid, and I received 2 photos with my eyes entirely closed. Overpriced for photographers that are entirely inept, high school students can do better. Called and called and called their customer service for a retake date and never received a response
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Loss:
$469
Cons:
  • Being overcharged for poor product
  • Not receiving what was promised
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Jupiter, Florida

Just another dollar sign

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Upon entrance you have to introduce yourself, there is no "Hi" or "welcome" they just kept typing at the computer. Then once I got there attention I had to wait to be put in a smelly dressing room and then I had to wait in the dressing room for 20 minutes. Once they called me the guy that took the yearbook photos did a great job. He took two different background photos in the same pose but the ones my school requires were very low-quality verse the company's money-making photos, everyone in my class agrees that the ones we need for the yearbook are terrible. I understand the guy was just doing what he was told but Prestige Portraits is just out to get money, money, money. But the other female photographer was very mean and demanding and wasn't concerned with your comfort in certain poses. The staff is very bi-polar because my mom was taking photos off to the side and there was no problem because other parents were doing as well but then my best friend was there too and his mom kept getting yelled at not to take photos. Not to mention, It took 3 hours to get 30 photos and that was only 3 different poses, it was ridiculous! I was super hungry because I wasn't expecting to be there so long and they had gummy snacks and their water foundation wasnt working they said they could get me a bottle of water and it never came. I would not ever go back to this company, I feel bad for any school that requires students to get their photos done here.
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Karen C Kgx

Cannot combine siblings orders into one cart

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Created online account and spent over an hour choosing the photos I wanted from twin siblings. When I submitted to the cart I could only pay for one set of photos at a time which meant I couldn't use the 20% off for ordering over $400 worth of photos. I chatted via the online chat function and was told I would need to call the 800 number to have them combined. Why could I look at them both and choose packages during the same session but couldn't add to the same cart. Scam just for them not to give you the minuscule discount. Their prices are outrageous to begin with. Hired a local photographer to retake the pics instead.
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Reason of review:
Order processing issue
Brian E Dkk

Worst Hold Time Ever

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I was unable to locate an email address and could not chat. As a result, I was required to hold for 50 minutes. After holding for that amount of time, I was placed on hold for another 25 minutes.
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Cons:
  • Unbelievable hold time
Reason of review:
Poor customer service

Preferred solution: Alternate ways to reach customer support

Sheila P Qab

Prestige was in charge of my daughter's school's senior pictures; her proffs finally arrived after I called prestige several times in mid September; they were taken in mid July.

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The photos were not professional photos...they showed all proffs but only allowed 3 to choose from none of which we preferred. What a sad experience prestige offers seniors.
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Cons:
  • Quality
  • Products not good
  • Quality and prices
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

DA Leu
map-marker Mason, Virginia

Hands down, the WORST!

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I have had the most horrendous experience with Prestige Portraits. My twin daughters had to get their senior pictures taken THREE times. Their photos were awful. Photographer made them pose their heads in an unnatural way. Photos were blurry. Even by the third time the photographers did not improve. When time came to order 2 8x10s I could not order them online. I was able to add the 2 separate pictures of my daughters but it would add to the cart 2 pictures of the SAME daughter. When I called your Annandale location for help, I was transferred to your customer service center in India. Poor poor service. They could not help and someone was supposed to email me. No email ever came. I spent 40 minutes on the phone, again, with Annandale this a.m. It took that long for the rep to order 2 8x10s. On top of the riduculous price of 59.00 for one 8x10 that is not even taken from a professional photographer, they said they have to charge me 10.00 PER PICTURE for shipping. They are shipping 2- 8x10s to the SAME address! Absolute robbery.
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Loss:
$170
Cons:
  • Being charged 2x ship cost for 2 pics same address
  • That there were no options to expedite processing or shipping
  • Outrageous pricing and useless print packages
Reason of review:
Poor customer service

Preferred solution: Full refund

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