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I made an online order and cancelled it within one hour. I was debited in my checking account and when I cancelled the order I expected my refund in 5-7 days. Well that was 04/28 and I have not received my refund. Today is May 8th. I have called and called and all...
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Anonymous
Anonymous

My refund did not come into my credit card after 40 days as on 12/19/2016 after I have returned the sample to the local shop in San Jose, CA on Nov 10. I have to call and call...

1.0
I didn't like
  • Removal of ordered product
  • Overall difficulty
#632898
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I paid for an extremely large and expensive package. I also paid for re-touching, and confirmed with the young and truly non-professional staff, that the yearbook pose would surely be re-touched. The yearbook just came out - and the photo was not re-touched. There is...
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I didn't like
  • Not receiving what was promised
#626629
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I had a very bad experience with Prestige Portraits. First of all, my son is autistic, so it was imperative they try to get him through the process as quick as they could. They assured me we would not be there that long, but THREE HOURS LATER we were finally finished....
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#611160
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Portraits were too expensive to cater for high school students. They seem to have the monopoly when it comes to school portraits and schools are *** enough to sign up with them. Maybe they offer some % of the sales back to the school to have this outfit take photos for...
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Anonymous
Anonymous

It'a a complete different set of package for the Senior portraits. I have two in high school at the moment; a senior and a junior. Paid $45 for my junior package that included...

Anonymous
Mike

Our school uses them, too. We have 4 kids. The cheapest package is $15 for eight wallets and two 3x5's. Unless the school is getting some of the money as a fundraiser, that's...

1.0
#604651
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This outfit took our entire district's high school senior portraits. I only needed 2 8 x 10's and it cost over $100. Their packages are a ripoff. Only the more expensive ones had 2 8 x 10's; you need to add pricey additional pics to the smaller ones. Customer...
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Anonymous
Anonymous

I agree. Because it's a senior picture it has to cost more? Ridiculous, and most people these days have a smart phone that takes just as good a picture. I can do this for myse...

#582636
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In 2012 my oldest daughter received senior portraits from Prestige. The pictures were excellent and we ordered quite a few. Aside from the unbelievable pricing, there were no unresolved issues. The only issues that occurred was that they left out a set of proofs and...
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2.7
I liked
  • Photographer creativity
  • Photographer suggestions
  • Photographers at studio
I didn't like
  • Not receiving what was advertised
  • Overall difficulty
  • Technology nightmare
#579750
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Show

Photo Package Review

Total scam and cut throat. You can't just buy an inexpensive package. I will never use them again. They should be chased out of colleges.
#565249
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Getting my senior portraits done at Prestige Portraits in Las Vegas was one of the worst customer experiences I've ever had. I decided to take my photos over the summer because it was supposed to be the "better option" but it most certainly wasn't. I already knew what...
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Anonymous
Anonymous

Prestige IS HORRIBLE!!! I will NEVER purchase from them again, EVER!!

3.0
#535127
Reply to reviews
Pictures are extremely overpriced, but with that, the quality is good and the retouching was great too...but every single photo has their logo on the bottom corner. It's extremely tacky and they say they can't do anything about it because they state it on their website...
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Anonymous
Anonymous

You so realize you posted a complaint for Prestige in a Portrait Innovations forum, right? Seems to be a common source confusion... I think this speaks to the intellectual nat...

Anonymous
anonymous

A lot of photographers do that and have been doing so since time im-memorial(that means forever.) There isn't anything tacky about it. It is their trademark. Actually it co...

#472104
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I am very disappointed and disgusted by Prestige Portraits. After receiving my photos I was not surprised that most of them were very nice except for the photos that truly mattered to me, cap and gown photos. The photographer insisted I wear the cap flat on my head...
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Anonymous
Destroy Monopolies

What I want to know is how in the *** did this *** company get such a monopoly on school portraits in the first place! I just tried to order one of their f#cking "packages", a...

Anonymous
Trixiegal

My daughter had the same problem with her photographer who was obviously inexperienced. She cried and cried when she saw her proofs. Thankfully, there were 2 that were nice en...

#464148
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