Anonymous
map-marker Seminole, Florida

Prestige photography issue.

I had a good experience taking these photos however, they came out terrible the photographer blatantly lied saying "these are so good, you're doing great." I waited bout 20 days to get my photos in the mail, and also I looked very big, my features were very widened and contorted. I could of took pictures better than this, now I do not have a picture to put into the senior year book of myself. I could not believe this overall I think I should receive the money back due to the fact I absolutely hate them, I do not look anywhere as pretty or similar to these photos will not suggest going there.
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Reason of review:
Bad quality
Syria Aii

Pro Photographer Ripped Off By Similarly Named Hacks

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Prestige Portraits - Pro Photographer Ripped Off By Similarly Named Hacks
Prestige Portraits - Pro Photographer Ripped Off By Similarly Named Hacks - Image 2

My daughter graduated college last year and she ordered her portraits, which I paid for. She had jet-black hair, on a black background with a black robe. She looked like one big white face. No back-light, so side-light, nothing.

One light. It is SO SIMPLE to add a second light and show some dimension in the portrait! I've added an example that I shot, same daughter, same background but with a hair light. Why aren't they doing this when they are selling prints for 2-3 times what I do for weddings?

I suggest that you find a local photographer in your area and hire them. It'll cost the same in the end and you have a face to go complain to... To tell you the truth, I'm pretty tired of getting hateful emails and phone calls from all over North America complaining about the photos that I have taken. My company is Prestige Photo (www.PrestigePhotoPro.com) not Prestige Portraits. I added site address for credibility.

Jeff

View full review
Loss:
$150
Cons:
  • Being overcharged
  • Being overcharged for poor product
Reason of review:
Bad quality

Preferred solution: Just train your photographers...

1 comment
Guest

Horrible!

Anonymous

High School Session Fees????????

I think it is absolutely ridiculous that this company has the audacity to charge a sitting fee for the amount of poses. It is their job to make sure that they capture the correct pose/lighting/facial expression/posture, etc.

of the person they are taking the photograph of - especially for all yearbook pictures. So what they are telling you is that if you go for the free session which they are only allowed to snap "6" shots, you better hope that at least 1 comes out good. The person who pays the $40 - they will have more to pick from. You are the photographer, it is your job to make sure that all of the pictures you take are good!

What a disgrace on your part.

View full review
Cons:
  • Prices
  • Senior session fees ridiculous
  • Being overcharged for poor product
Reason of review:
Pricing issue
2 comments
Guest

Do you go to the doctor and expect a free appointment? The only way that would happen is if you went to the free clinic.

That company has to pay the staff that works there and they and they can't pay them or pay office rent for free. Think about it.

Do you work for free? I would hope not.

Guest
reply icon Replying to comment of Guest-1229248

Do you go to a car dealership only to see one side of the car? Do you go to a car dealership to pay massive sums of money to see the car from all sides and the interior?

Do you go to a car dealership to pay to SEE the car?

Your logic is wrong. Prestige Portraits charges two arms and two legs for their photographs, it is inconceivable to reason for a $40 SITTING fee without having any ownership of the photos taken.

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Anonymous
map-marker Bedford, Ohio

Prestige Portraits Customer Care Review

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It is very hard to reach a representative or a photographer. I have callrd many times no answer the website is hard to use as well especiallyb if you just want a yearbook photo.
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Reason of review:
Poor customer service
Anonymous
map-marker Naperville, Illinois

Total Rip OFF

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I'm in agreement with everyone else. Took my son to Prestige through his school and this is a total ripoff!!

500.00 for a package of photos with the lowest being 80.00 for (4) 4x5's and 16 wallets are you serious!! I wish I had known. I knew they would cost more than normal school photos but this is ridiculous. My daughter will be a senior in a few years and no way will I do this again.

I can get professional pictures taken at my home or in an outside setting for a fraction of the cost.

This is not affordable to so many including myself!! I dont understand this at all.

View full review
Cons:
  • Being overcharged
Reason of review:
Pricing issue

Preferred solution: Price reduction

2 comments
Guest

Total RIP off. I didn't pay for my photo taken but I still want my money back.

Machele Imf

Buying school pictures thru the school's recommended vendor is a big mistake---as you found out. Remember, not only must the portrait studio make a profit, but they also have to kick back money to the school, thus the high cost.

As you said, just go to a local one on your own. Or, take the child's photo with your handy digital camera in your backyard.

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Anonymous
map-marker Walnut Cove, North Carolina

Prestige portrait packages for seniors

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I can't believe they charge 500 for the same packages they sell for all other grade levels for 60 dollars. It is pure greed and so unfair for the many families that want graduation pictures for their children but can't really afford them.

I can't believe the school system allows this to go on. Furthermore, there aren't any pictures in a cap and gown, just a black drape. I can afford these but refuse to buy them and will not buy any during fall and spring.

We have a photographer that will take pictures for a minimal fee and we can print our own.

Thanks prestige, life touch, I will be sure to pass that information to as many of your customers that I can

View full review
Cons:
  • Price gouging for senior year
Reason of review:
Pricing issue
Benzion Nnc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newport News, Virginia

Short Review on September&nbs-04:00;02,&nbs-04:00;2016

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OVER PRICED! Sitting fee is a scam! I would have taken my money elsewhere for a complete package! NEVER again!
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Reason of review:
Pricing issue
Anonymous
map-marker Plainfield, Illinois

Senior Portraits Unveiwable due to stamp over face

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Customer service rep/s are extremely rude. Senior portrait proofs are ridiculously marked with the proof stamp, many of which are stamped right over the face of the party being photographed, not allowing one to see the true picture due to the face being blocked by the proof. When I called to inquire I was told it's a template that they add to all pictures and there is no way of removing. Told I'm not the first to complain, you'd think at this point it would be corrected. As a result, I will most likely NOT be ordering photos, since they are difficult to see.
View full review
Loss:
$55
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Southampton, New York

Prestige Portraits College Graduation Photo Review from Southampton, New York

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This company is ridiculous. My school hired them for my senior portraits and in order to get cap and gown photos, you have to pay for a package that includes regular outfit poses.

When my brothers graduated 2 years ago, the school used a different company and they each got about 20 pictures in both the black and white tux, and the cap and gown portraits as part of the free package, but this year with prestige portraits, the free package only includes 5 portraits in the drape/tux. After getting my portraits done, I was irritated to realize I was not getting a cap and gown photo, so I contacted the online help service to see if during my school's retakes I would be able to take only cap and gown photos, and they knew nothing at all, and directed me to call the local studio. When I called the studio, I spent quite some time on hold, and when a person finally picked up, she was incredibly rude, and spoke over me and wouldn't actually listen to what I was saying. And not only do you have to pay for the packages, that doesn't include prints, so after spending money on pricy packages, you then have to order overpriced photos.

I am very very very disappointed with this company and the fact that my school hired them. I do not recommend.

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Reason of review:
Bad quality
Anonymous
map-marker Merced, California

Prestige Portraits - School Photo Review from Merced, California

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I ordered my daughters senior portraits 5 weeks ago and for some strange reason never got them after 2 weeks being told i would get them still waiting after being told they would be re ordered and rush delivery to the studio and its been 2 weeks and nothing ive called and no answer several times, i ordered the top of the line packages what kind of customer service is that, i want my money back now. I spent $500 bucks and i get nothing, i would not order from them.
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Reason of review:
Order processing issue
Anonymous
map-marker Bouckville, New York

Prestige Portraits Customer Care Review

Customer service in ny location is nonexistent. I called california and got help from them. 4 years of photos by life touch 1 out of 8 orders were correct. Wrong packages,wrong background etc. They are very good at back peddling for customer satisfaction. .but come on just get it correct the first time.
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Reason of review:
Poor customer service
Anonymous
map-marker Kingston, Massachusetts

Wow. 569.00 for a couple of pictures?

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I paid a small sitting fee, and asked the photographer for a picture with my son in cap and gown, so I could just get a small package-that usually costs 50-60 dollars, and when I went to order after seeing proofs, the packages started at 170 and went up to 570! What are you kidding me?????

I had my wedding photographer for money like this for an 8 hour day-this was a fifteen minute one pose photo shoot!

What the heck is this racket they've got going? I feel like they are taking advantage of people, they don't even give you any idea that their packages are this ridiculously priced, they suck you in with the small sitting fee, then trick you!

View full review
Loss:
$569
Cons:
  • Being overcharged
Reason of review:
Pricing issue

Preferred solution: Price reduction

1 comment
Guest

You get a lot of portraits for $569, not "a couple."

Anonymous
map-marker Clarksville, Tennessee

Prestige Portraits School Photo Review from Clarksville, Tennessee

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I was getting my senior photos done and I must say, some of the photographers were extremely boring and negative. I chose the package of 3 outfits, but I cannot use one of my outfits because in every single picture they took you can barely see my face due to the terrible lighting. To top it all of, the pricing is absolutely ridiculous. How are normal people supposed to afford senior pictures for their children?!
View full review
Reason of review:
Bad quality
Anonymous
map-marker Oakland, California

Poor customer service

I received someone else's order while mine was missing in the delivery. So I called up the published customer service no 1-80*-736-**** which is always engaged. After being placed on hold for 10 min, I was asked to make a call to Sales Support to have things fixed. The first agent didn't know what to do and told me there wasn't anything in his database on how to resolve operation mishaps. So he said he had to consult his supervisor. But of course he didn't call me back. I reluctantly called again to get the Sales Support no (too fed up to argue any more). Sales Support said I had to return the wrong items with a fresh UPS label and drop off while they would send me the missing items.

So ridiculous! Customer Service hotline is for making more sales customer complaints or operation mess up. And you pay $200 for just 2 5x7 framed photos and poor customer service and operation (sitting costs are separate). I pay top notch and would expect a top notch experience. Things do go wrong, but can't customer service handle them with few cliches!

By the way, LifeTouch and Prestige Portraits are just the same group/company. I wish the school could find a better vendor in future.

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Reason of review:
Poor customer service

Preferred solution: Publish one hotline number which handles all types of customer enquiry/complaints

Anonymous
map-marker Chalfont, Pennsylvania

What a complete RIPOFF

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This company is a complete joke. Keep getting emails to order pictures and why would I want to pay for these pictures? My son is a football player and are having his team shots today by a REAL photography company and I am getting much more for less. I will be taking my son to the photo studio just down the road for a cap and gown picture, all that I really want and between the football and local pictures it will still be less than the least expensive "Package" they offer and still less than just ordering a single 8x10 portrait from them by the time they rape you on "shipping".
View full review
Cons:
  • Prices
Reason of review:
Pricing issue
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